We would hope that you will never have ground for complaint. However, in the event that you or the lay client are you not satisfied with the services provided by Counsel, you should first refer your complaint to Chambers in line with Chambers’ Complaints Procedure or contact our senior clerks, Paul Bunting and Darren Madle.
You also have a right to complain to the Legal Ombudsman. You must complain to the Legal Ombudsman within six months of receiving a final response to your complaint from Chambers (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six-month time limit). Alternatively, you are also entitled to complain directly to the Legal Ombudsman if we fail to deal with your complaint within eight weeks.
A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
For further details about how to make a complaint to the Legal Ombudsman, please contact the Legal Ombudsman directly at:
By Post: PO Box 6806, Wolverhampton, WV1 9WJ
Phone: 0300 555 0333
The decision data on the Legal Ombudsman’s website shows providers which received an ombudsman’s decision in the previous 12 months. In each case, the data shows whether the Legal Ombudsman required the provider to give the consumer a remedy.